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SHIPPING & RETURNS

SHIPPING POLICY

We work to ensure your order arrives safely and as quickly as possible.

 

📦 Processing Time:

After payment confirmation, your order will be processed within 2 to 5 business days.

 

🚚 Delivery Time:

Delivery time varies depending on your location, and may take 7 to 20 business days after shipment.

 

🌍 Product Origin:

Our products are shipped directly from national and international suppliers, allowing us to offer more affordable prices and exclusive products.

 

📍 Order Tracking:

As soon as your order is shipped, you will receive a tracking code by email to track the delivery in real time.

 

⚠️ Possible Delays:

Occasional delays may occur due to:

Strikes or logistical problems;
High demand during promotional periods;
Customs procedures;

 

📬 Incorrect Address:

Please ensure you fill in your information correctly. We are not responsible for deliveries not made due to incorrect information.

 

Our commitment is to ensure your order arrives safely and in good condition.😊

RETURN & EXCHANGE POLICY

We want you to have the best possible experience. If something doesn't go as expected, we're here to help.

 

🔄 Right of Cancellation (14 days):

You have the right to cancel your purchase within 14 calendar days of receiving the product, without needing to provide a reason. After requesting cancellation, you will have an additional 14 days to return the product.

 

📦 Return Conditions:

For a return to be accepted, the product must:

  • Show no signs of use

  • Be in perfect condition

  • Be in the original packaging (when possible)

  • Include all accessories

 

💸 Refund:

After receiving and analyzing the returned product:

  • The refund will be processed within 5 to 10 business days.

  • The amount will be refunded using the same payment method used for the purchase.

 

🚚 Return Costs:

  • In cases of buyer's remorse, the cost of return shipping is the customer's responsibility.

  • In cases of defective products or incorrect shipments, we cover the return shipping costs.

 

🔁 Exchanges:

We only make exchanges in the following cases:

  • Defective product

  • Product different from the order

If you wish to exchange for another item, we recommend returning the item and making a new purchase.

 

❌ Ineligible Items:

We do not accept returns of products that:

  • Show signs of misuse

  • Have been damaged after receipt

  • Are not in their original condition

 

📩 How to Request:

To initiate a return or exchange, please contact our support team with the following information:

  • Order number

  • Reason for the request

  • Photos or videos (if necessary)

 

Our commitment is to ensure a fair, transparent, and secure experience for all our customers.

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