Question 1

How long does shipping take?

Accepted Answer

Shipping times may vary depending on your location. Most orders are processed within 1–3 business days, and delivery typically takes 5–12 business days.

Question 2

How can I contact Palm & Lace™?

Accepted Answer

You can contact our customer support team through our Contact Page or email us anytime — we’re always happy to help.

Question 3

Do you ship internationally?

Accepted Answer

Yes! Palm & Lace™ proudly ships to multiple countries worldwide.

Question 4

How can I track my order?

Accepted Answer

Once your order has been shipped, you’ll receive a tracking email with your tracking number and shipping updates.

Question 5

Can I return my order?

Accepted Answer

Yes. We offer a 14-day return policy in line with UK consumer standards. You can request a return within 14 days of receiving your order.

Question 6

How do I request a return or exchange?

Accepted Answer

Simply contact our support team with your order number and reason for the request. If needed, we may ask for photos or videos.

Question 7

When will I receive my refund?

Accepted Answer

Refunds are processed after we receive and inspect the returned item. Please allow 5–10 business days for the refund to appear via your original payment method.

Question 8

What if my item arrives damaged or incorrect?

Accepted Answer

If your item arrives damaged, defective or different from what you ordered, please contact us as soon as possible — we’ll make it right.

Question 9

Can I cancel or change my order?

Accepted Answer

If your order hasn’t been processed yet, we may be able to help. Contact us as quickly as possible after placing your order.

Question 10

How do I choose the right size?

Accepted Answer

Please check our size guide available on product pages before ordering. If you need help, our support team will be happy to assist.

Question 11

Are your payments secure?

Accepted Answer

Absolutely. We use secure payment systems to protect your personal and payment information.

Question 12

Do you restock sold-out products?

Accepted Answer

Some popular products may be restocked depending on availability. Follow us or check back regularly for updates.

FAQ

Frequently asked questions