Shipping times may vary depending on your location. Most orders are processed within 1–3 business days, and delivery typically takes 5–12 business days.
You can contact our customer support team through our Contact Page or email us anytime — we’re always happy to help.
Yes! Palm & Lace™ proudly ships to multiple countries worldwide.
Once your order has been shipped, you’ll receive a tracking email with your tracking number and shipping updates.
Yes. We offer a 14-day return policy in line with UK consumer standards. You can request a return within 14 days of receiving your order.
Simply contact our support team with your order number and reason for the request. If needed, we may ask for photos or videos.
Refunds are processed after we receive and inspect the returned item. Please allow 5–10 business days for the refund to appear via your original payment method.
If your item arrives damaged, defective or different from what you ordered, please contact us as soon as possible — we’ll make it right.
If your order hasn’t been processed yet, we may be able to help. Contact us as quickly as possible after placing your order.
Please check our size guide available on product pages before ordering. If you need help, our support team will be happy to assist.
Absolutely. We use secure payment systems to protect your personal and payment information.
Some popular products may be restocked depending on availability. Follow us or check back regularly for updates.
